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Our Policies

We founded Lactodorum Whiskey Club with one goal in mind: giving our customers a fair, rewarding, and enjoyable Whiskey sampling experience. Our store policies are detailed below, please have a look and contact us to learn more.

OUR POLICIES: Store Policies

Privacy Policy

Your Data is Secure with Lactodorum Whiskey Club LP

Our contact details:

Full Company Name: Lactodorum Whiskey Club LP

Postal Address: 5 Priory Close, Towcester, NN12 6TA

E-mail: lactodorumwhiskey@gmail.com

Website: lactodorumwhiskeyclub.co.uk

Last Update: 1st August 2022

Next Update: August 2023

The type of personal information we collect:

We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet, along with purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, Date of birth,  email, Correspondence & Delivery Address, and phone number); payment details (including credit card and direct debit information ), comments, feedback, product reviews, recommendations, and personal profile.

How we obtain personal information and why:

The personal information we process is provided to us directly by you. We do not purchase data from any other means.

We only collect personal data to fulfill your orders, to ensure we can deliver the service you request.

We also collect Date of Birth to comply with applicable laws and regulations in our industry.

We collect and store your comments within our forums, blogs, and social media accounts for the purpose of interacting with our community. We also use this information to assist us in enhancing the service we provide.

We collect Non-personal Information for the following purposes:


  • To provide and operate the Services;

  • To provide our Users with ongoing customer assistance and technical support;

  • To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;

How we store your personal information:

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to supply our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How we communicate with you:


We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do we use cookies and other tracking tools:


It’s important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilizing other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the Wix Privacy Policy.

Click here to view which cookies are stored on your site visitors’ computer. 

Privacy policy updates:


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 


Third-party links:

Our website contains links to 3rd party sites. Links will be clearly signposted, clicking them may allow those 3rd parties to collect or share data about you. We advise you to check the privacy policy of any site you visit after leaving ours. 


Your data protection rights:

Under data protection law, you have rights including:

  • Your right of access: You have the right to ask us for copies of your personal information.

  • Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

  • Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.

  • Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.

  • Your right to object to processing: You have the right to object to the processing of your personal information in certain circumstances.

  • Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at lactodorumwhiskey@gmail.com or send us mail to Lactodorum Whiskey, 5 Briory Close, Towcester, NN12 6TA

How to complain:

Your data and privacy are our upmost concern and we endeavour to treat it as we would our own. As a result, we hope you never have to complain, however should you have any concerns about our use of your personal information, we ask that you give us the chance to put it right by contacting us via your preferred method below:

E-mail: lactodorumwhiskey@gmail.com

Postal Address: 5 Priory Close, Towcester, NN12 6TA

Phone Number: 07772470543

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:     

     

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

OUR POLICIES: Privacy Policy
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