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Our Policies

We founded Lactodorum Whiskey Club with one goal in mind: giving our customers a fair, rewarding, and enjoyable Whiskey sampling experience. Our store policies are detailed below, please have a look and contact us to learn more.

 

Privacy Policy

Your Data is Secure with Lactodorum Whiskey Club LP

Our contact details:

Full Company Name: Lactodorum Whiskey Club LP

Postal Address: 5 Priory Close, Towcester, NN12 6TA

E-mail: lactodorumwhiskey@gmail.com

Website: lactodorumwhiskeyclub.co.uk

Last Update: 1st August 2021

Next Update: August 2022

The type of personal information we collect:

We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet, along with purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, Date of birth,  email, Correspondence & Delivery Address, and phone number); payment details (including credit card and direct debit information ), comments, feedback, product reviews, recommendations, and personal profile.

How we obtain personal information and why:

The personal information we process is provided to us directly by you. We do not purchase data from any other means.

We only collect personal data to fulfill your orders, to ensure we can deliver the service you request.

We also collect Date of Birth to comply with applicable laws and regulations in our industry.

We collect and store your comments within our forums, blogs, and social media accounts for the purpose of interacting with our community. We also use this information to assist us in enhancing the service we provide.

We collect Non-personal Information for the following purposes:


  • To provide and operate the Services;

  • To provide our Users with ongoing customer assistance and technical support;

  • To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;

How we store your personal information:

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to supply our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How we communicate with you:


We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do we use cookies and other tracking tools:


It’s important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilizing other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the Wix Privacy Policy.

Click here to view which cookies are stored on your site visitors’ computer. 

Privacy policy updates:


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 


Third-party links:

Our website contains links to 3rd party sites. Links will be clearly signposted, clicking them may allow those 3rd parties to collect or share data about you. We advise you to check the privacy policy of any site you visit after leaving ours. 


Your data protection rights:

Under data protection law, you have rights including:

  • Your right of access: You have the right to ask us for copies of your personal information.

  • Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

  • Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.

  • Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.

  • Your right to object to processing: You have the right to object to the processing of your personal information in certain circumstances.

  • Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at lactodorumwhiskey@gmail.com or send us mail to Lactodorum Whiskey, 5 Briory Close, Towcester, NN12 6TA

How to complain:

Your data and privacy are our upmost concern and we endeavour to treat it as we would our own. As a result, we hope you never have to complain, however should you have any concerns about our use of your personal information, we ask that you give us the chance to put it right by contacting us via your preferred method below:

E-mail: lactodorumwhiskey@gmail.com

Postal Address: 5 Priory Close, Towcester, NN12 6TA

Phone Number: 07772470543

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:     

     

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

 

Win a Whiskey competition

These terms and conditions apply to the Lactodorum Whiskey Club LP Win a Whiskey competition.

The current Whiskey is our 3 x 50ml gift set, published on the Feb 2022

Lactodorum Whisky Club LP is Registered in England & Wales. Company Number LP021836

Registered office 2 Briory Close, Towcester, NN12 6TA

For every Win a Whiskey competition, 50% of the money raised will be donated to a good cause, at least 50% will be used to purchase future Prizes & cover running costs such as Packaging, shipping, website and payment fee's. Any surplus will be put back into the business to improve our services.

It is illegal for us to supply Alcohol to anyone under the age of 18. As a result tickets are not to be sold to, sold by, or bought on behalf of anyone under 18 years of age. Any tickets bought by or on behalf of somebody under the age of 18 will be rejected and the money returned to them.
Win a Whiskey is only open to residents of mainland Great Britain (England, Scotland & Wales).

The competition can not be entered by anyone who works for Lactodorum Whiskey or their immediate family.

Participation costs £2 per ticket. The maximum number of entries will be displayed within the purchase details however we have no maximum on the number of tickets one person can purchase.
Additional tickets may be available though some of our subscriptions. We reserve the right to offer additional free tickets as an incentive to other services at our discretion.

Tickets can only be purchased using our website adding the Win a Whiskey product to your basket, answering the qualifying question and paying using one of the available payment methods. We can not accept any other forms of entry.

A confirmation email will be sent to confirm your ticket but will not be required to claim your Whiskey if selected.

We reserves the right to disqualify any tickets at our absolute discretion and will provide full notification if and why this decision has been made.

The closing date for each Whiskey will take place when all tickets are sold.

The Whiskey winners will be randomly selected using the Random Number Generator within the iphone Random: All in one app. The Number will correlate with a line in our sales itinerary in the order of purchase. For example if you are the 1st person to buy a ticket you will be number 1, 2nd person to buy is number 2 etc.

The selection process will be aired on our website & shared within our Website and blog. Only first name and Town / City will be shared within our content. The winner will be contacted shortly after the selection process and the Whiskey will be posted to the address submitted at point of purchase.
Please note due to being Alcohol, the Whiskey will be posted using the tracked and age verification Royal Mail service so you will have to provide photo Identification on receipt of your Whiskey.
Shipping and packaging costs are included in the Ticket price.

The result of the selection process is final, no correspondence will be entered into. 

Previous Winners first Name and Town / City will be posted in our Win a Whiskey blog alongside the Whiskey that was on offer, The date of the selection process and the Good Cause that benefited from the income generated. We may ask our winners to suggest a good cause at our discretion.

The Prize on offer is final and cannot be exchanged for an alternative or for cash equivalent.

The data captured at point of purchase for entries will be treated inline with our Privacy Policy above. 

For Any questions relating to any of our services please head to our contacts page. 

 

COMMUNITY USE POLICY

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Terms & Conditions

Subscriptions, Returns, Postage & more

This is your Privacy Policy section. It’s a great place to inform your customers about how you use, store, and protect their personal information. Add details such as how you use third-party banking to verify payment, or about the way you collect customers’ data and use it once their purchase has been completed.

Your user’s privacy is of the highest importance to your business, so take the time to write an accurate and detailed policy. Use straightforward language, so they can shop with confidence, time and time again!